Hove Hypnotherapy Services - Terms and Conditions
Please Read This Document Carefully
This document establishes the terms and conditions for treatment at Hove Hypnotherapy Services. Please ensure that these terms and conditions are fully accepted by you prior to attending appointments. If you want to discuss any areas relating to these terms and conditions, please feel free to contact me.
Please ensure you are on time for your appointment. It is likely that there will be an appointment booked immediately after yours and as a result any lateness will reduce the time available for your session.
Please ensure your phone is turned off prior to attending your session. Thank you
In order to confirm booking, please make payment by bank transfer at least 24 hours in advance for remote and face-to-face sessions.
Bank details: Halifax Mrs D. A. Morton Sort code 11-08-58 Acc. 01254537
If you have to cancel your hypnotherapy appointment, please aim to give at least 48 hours notice. Face-to-face appointments that are missed, cancelled or rescheduled with less than 24 hours notice will be subject to a charge of £20.
Any refunds for sessions not taken will be paid minus late cancellation fee of £20 if applicable.
Refunds for sessions bought at a discount as part of a block booking but not used will be paid pro rata, minus any discount that has been applied to sessions already taken.
Frequently asked questions:
What are the General Data Protection Regulations, 2018 (GDPR) and how do they affect me?
The GDPR replaces the 1998 Data Protection Act to ensure your personal and sensitive, confidential data is kept private and held securely, being processed in the way that you have agreed to. It is there to protect your rights as a consumer of a service or product that might involve your identifiable data, e.g. your name and address or whether you have a specific condition. It also covers any session records, text messages or emails we exchange.
How long will you hold my information for?
I am regulated by the NCH, an organisation that stipulates I must hold your data for 8 years after your final session unless you are a child, in which case I must hold your data until your 25th birthday. If you are 17 when treatment ends then I must keep it until your 26th birthday. Therefore, all records will be deleted in the January after the above retention scales. This is in line with NHS regulations for holding data.
What if I don’t want my records to be held for that long?
Under the GDPR you can make a request in writing to me, for all your records to be deleted. In this case all your paper records would be shredded with a cross shredding machine and any electronic data such as emails or text messages would be permanently deleted from the devices they are stored on. I would have to save the request for deletion you made but would not save any other data. In some circumstances my insurance company’s legal team may want to verify information I send out.
Why do you need to record this information?
I collect information about why you are using the service, a small amount of medical information and a small amount of information about your important others, alongside brief session notes. This information enables me to provide a high-quality service to you, ensuring I am equipped with the knowledge of our previous discussions prior to each session. Your contact details / address and doctor's details will only be used with your explicit consent. See consent form below.
What lengths are made to ensure my information is held securely?
Hardcopy documents – Are all stored in a locked cabinet.
Text messages – My work phone is secured with a pin code.
Emails – My email account requires a username and password.
Electronic documents – Any electronic documents are stored on a password protected computer if they contain personal or sensitive information.
Is what we discuss kept confidential?
Everything we talk about during our sessions are strictly confidential between you and me. To ensure I am doing my job effectively and that I have the right support, I may discuss elements of our sessions with my supervisor. During these discussions I do not disclose any details that may identify you to my supervisor, and my supervisor also adheres to the GDPR.
What if I see you outside of the session?
If we see each other outside of a session I will smile but will not engage in any further conversation to ensure your confidentiality. You are welcome to share with other people about the therapy you are receiving, but I am obligated by GDPR law to ensure your confidentiality is protected. I would request that in order to ensure the success of your treatment, that you refrain from discussing your treatment with me outside of your sessions.
What about other Health and Social Care Professionals?
As I adhere to the GDPR, any contact relating to you with other health care professionals would only be made with your signed consent. E.g. If I were to write to your GP to notify them of your treatment with me, and then notify them of the treatment ending, I would only do this if you were to sign a specific consent for this.
In order to safeguard you and the people around you, if you were to disclose that you were going to carry out harm to yourself or someone else, then under my “Duty of Care” I am obligated by law to inform the relevant authorities. This is to support you to live well, and I would always aim to discuss this with you prior to contacting anyone.
If I were to be issued with a police warrant or court order for your information, by law I would also have to provide them with your information.
Signed Consent (in line with the new General Data Protection Regulations (2018))
As the processing of your personal data is required to enable me to provide you with a service, I do not require consent from you to hold your information securely or to provide you with this service, but will take this opportunity to assure you I adhere to all laws and procedures relating to data protection (Article 9,paragraph 2, (h) of the GDPR) and will only use your data to provide you with this service and for any further reason you explicitly consent to below.
Please sign and return the consent to treatment form below either by email at firstname.lastname@example.org or in person before or by your first treatment session – i.e. the first session after the initial consultation.